Online Flowers Delivery


Use of the website and registration

To make the most of your visit to our website, please read these Terms and Conditions. Morning Flowers is owned and operated by Morning Flowers Ltd , a company registered in 243 Elgin Avenue London W91NJ and operation address is Unit 6, 58 Kingsbridge Cres, Southall UB1 2DL. Morning Flowers Uk controls this website (excluding linked sites).

Company Number: 12432816
VAT Number: 342561415
Brand and Trade Marks Number: UK00003520528


By registering you agree to be bound by our Terms and Conditions. We may update these terms and conditions from time to time. THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.

To use Morning Flowers must be over 18  years of age and possess a valid credit or debit card issued by a bank which acceptable to us. You must register to use the website. This website is designed only for persons who located in the United Kingdom and information regarding products, services, and promotions apply only to United kingdom.

We may update Morning Flowers, terms and conditions from time to time and you should check this page regularly for any changes we may have made to the terms.

Access to this website permitted temporarily. Morning Flowers Ltd reserves the right to suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using Morning Flowers. The suspension or cancellation of your registration and your right to use Morning Flowers shall not affect either party’s rights or liabilities.


Please ensure that the personal details you provide on registration are correct and complete and let us know immediately of any changes. We may in future ask when registering to create a password. Please keep this confidential and do not disclose or share it with anyone. You are responsible for all orders submitted under your password. If you suspect someone has used your identity, please contact our team immediately.

 

You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using Morning Flowers. The suspension or cancellation of your registration and your right to use Morning Flowers shall not affect either party’s rights or liabilities.

We will always ensure that Morning Flower is available 24 hours a day. However, we will not be liable if for any reason the website is unavailable at any time. Morning Flowers LTD reserve a right to restrict access to some parts or this entire website from time to time. This website accepts no responsibility for 3rd party websites to which it may link. ( Please read the section related to third party website).

 

COPYRIGHT AND Intellectual Property

The content of Morning Flowers is protected by copyright, trademarks, database and other intellectual property rights. You are permitted may use its content for your personal non-commercial use only, such as making a purchase, for which you may download and print a copy of its content. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on Morning Flowers without written permission from Morning Flowers Ltd.

No licence is granted to you in these Terms and Conditions to use any trademark of Morning Flowers Ltd or its affiliated companies.

 

Pricing and Payment

Prices are subject to change without notice. Payment will be taken from your card on submitting your order on the website. The price payable by you is the price of the product displayed on the website at the time of placing your order, except in the case of obvious error. Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.

All products are subject to availability while stocks last and price confirmation. We reserve the right to withdraw any products from sale without incurring liability.

When you place your order with Morning Flowers Ltd, this represents an offer to us to purchase a product. By placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Title to the products will pass to you once your order has been accepted and payment has been received in full (including any delivery charges). All prices advertised are subject to such changes. The product(s) will be at your risk from the time of delivery to you. You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

 

 Our Contract, Refunds and Promotional Offers 

A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Orders for perishable items such as flowers cannot be cancelled once an order has been placed.

By placing an order with us, you agree to receive marketing e-mails from us, you can unsubscribe from the link at the bottom of each e-mail at any time, or please e-mail us, and we will do this for you.

By clicking on the ‘Check Out’ button at the end of the order process, you are consenting to be bound by our ‘terms and conditions’ contained in these Terms and Conditions and appearing anywhere on the Morning Flower website. Submitting your order is subject to our acceptance of this offer. We will send an e-mail confirmation of your order details to advise that we are processing your order via the e-mail address you provide. We will not consider ourselves bound by a contract with you until we have issued this e-mail confirmation.

If you cancel and you have already paid for the goods, you will receive a full refund only for non-perishable products. If you have returned an item for a refund, please note that refunds may take 7-10 days for the refund amount to be shown on your bank statement.

In the unlikely event of supply difficulties, Morning Flower reserves the right to substitute any product with any other type of product of equal quality and value.

In the event that we are unable to supply any Morning Flower products or any substitute to you at all, we shall notify you as soon as possible and shall reimburse your payment in full no later than thirty (30) days after the intended date of delivery.

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected. All refunds require the relevant product(s) to be returned in the original packaging.

It is important to note that flowers are perishable products and we need to be informed of any problem with your order within one business days after the delivery date to give us the best chance of successfully resolving the issue. Although, we are proud to provide the best service condition for our clients, we reserve the right to refuse a refund or replacement if there are not sufficient reasons.

In the event of quality-related issues, we kindly request you to send us a digital picture of the delivered product clearly showing the problem and indicating your full details including date of purchase and order reference number where applicable plus your full name and address and contact details.

Refunds cannot be given for flowers that have died quickly, unless we understand there to be a genuine problem. It is important that flowers are cared for correctly. Putting them by heat sources or draughts, or failing to change the water and feeding will damage them. We include instructions and flower food with all our arrangements. All flowers should generally last five days or longer, although this varies by variety. In some circumstances, flowers are sent in the bud and will not be fully open when they arrive. However, they should open once they have settled at room temperature.

It is essential that we are contacted as soon as possible regarding issues with your order or the product(s) you have ordered. We need to be informed of any problems within two (2) days of the delivery to give us the best chance of successfully resolving the issue.

In the extreme circumstances; neither us, nor the delivery service that we use, shall be liable for any failure to perform Services where such failure or delay results from any circumstances outside our reasonable control; these circumstances include but are not limited to adverse weather conditions (such as snow, flood and extreme winds), fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, the act of God, or industrial dispute or strike.

 

Substitutes & Accuracy
Please note that all our products are fresh and subject to seasonal variations, so if any flowers are not available, we reserve the right to substitute your order with flowers of equal or greater value. Likewise, we reserve the right to substitute component parts of Morning Flowers products and outer packaging of equal or greater value as required by the business. All items will be despatched individually unless specifically requested otherwise.

Our flower arrangements are artisan and handcrafted, so no two arrangements are ever the same. We always ensure and try to put every effort is made to match orders as closely as possible to the product photographs and descriptions. While slight variations are sometimes necessary, the concept and quality of the item ordered are always guaranteed.

 

UK Delivery and Conditions

Next Day Delivery – Free

We now offer a delivery tracking service, and we are unable to control the delivery process. However, we will do whatever we can to rectify any problems caused by delayed delivery.

If the order is placed by 2 pm, it will arrive on the next working day: no Sunday and Bank holidays delivery. We aim to meet these timescales, but during busy periods ( Valentines Day, Mothers Day, Easter, Christmas, etc.) deliveries may take a little longer. Therefore, during peak periods, we may need to dispatch orders in 1 or 2 working days earlier than requested delivery date so they may arrive before or on the intended date.

All Orders have sent by First Class Royal Mail unless specified differently. Please note that orders placed Saturday, Sunday, and Monday will be delivered Tuesday. Please remember that tracked24 items are not guaranteed next day delivery. Whilst we expect 90% of our products to arrive the next working day, it may take longer to arrive, particularly during peak periods.

You must ensure the item is correctly addressed (including postcode) and ordered before our latest acceptance times. You can check that you have the correct postcode by using the Royal Mail’s handy postcode finder available at www.royalmail.com/find-a-postcode. To state the obvious, we are not responsible for the accuracy of the Royal Mail’s postcode finder. It is your responsibility to ensure that the delivery address you provide for any order you place is correct.

If the recipient is not at home/office, our carrier will leave the flowers in a safe place or with a neighbour leaving a card notifying of attempted delivery. We cannot accept responsibility if the intended recipient is no longer at that address.

Our Free Delivery service is throughout the UK, except for those addresses which considered to be insecure.

Deliveries to The Scottish Highlands, Scottish Islands, the Isle of Wight, Isle of Man and Northern Ireland may take longer.

Our haulier or we cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

Sadly we are unable to deliver outside of the UK.

 

Liability AND JURISDICTION

By agreeing to these Terms and Conditions, you agree to use our website only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations which may affect your use of the website.

You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlement sums paid by us as a result of any settlement agreed by us arising out of or in connection with any breach of these conditions by you and any other liabilities arising out of your use of this website or anyone accessing the website via your online account and/or personal information.

To the full extent allowed by applicable law, in placing an order, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to your use of Morning Flowers.

Our liability in respect of any product(s) purchased through the site is strictly limited to the purchase price of the product(s). Nothing in this paragraph applies to Morning Flowers Ltd’s liability in respect of products sold through the Online Stores.

We exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Lovelyfloraworld Site and/or the Lovelyfloraworld Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient’s statutory rights in relation to the quality, fitness or description of the products supplied. In the event of any claim or court claim, our only liability to you will be the cost of goods sold and no more, for example, if your purchase is for £15.00 our liability will be no more than the amount paid to us.

Nothing in these Terms and Conditions shall exclude Morning Flowers Ltd’s liability for personal injury or death caused by its negligence or your statutory rights as a consumer. We accept no liability for any loss or damage caused by us, our employees or our agents:

where there is no breach of a legal duty of care to you by us, any of our employees or agents;

where such loss or damage is not a reasonably foreseeable result of any such breach;

for any increase in loss or damage resulting from breach by you of any terms of this contract.

These Terms and Conditions shall be governed by and are to be construed in accordance with Guernsey law. The parties irrevocably agree that the courts of Guernsey shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these terms and conditions.

This website can be accessed from other countries around the World. Each of these places has laws that may differ from those of the United Kingdom. By accessing and using the website, both parties agree that the laws of the United Kingdom shall apply to all matters arising from or relating to the use and contents of this website. Unless otherwise, it has specified.   You also agree that the courts of The United Kingdom shall have the non-exclusive jurisdiction to such matters. Morning Flowers Ltd makes no promise that materials on Morning Flowers are appropriate or available for use in locations outside the European Union, and accessing Morning Flowers from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the European Union, you do so on your own initiative and are responsible for compliance with local laws.

The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Morning Flower and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arose in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Morning Flower liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

You also agree to indemnify, defend and hold harmless Morning Flower, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this website or your breach of the Terms of Service.

 

Third Parties website

As a convenience to Morning Flowers Ltd customers, Morning Flowers includes links to other web sites. All such links are used at your discretion and only in conjunction with the terms and conditions relevant to the linked site. Part of Morning Flowers may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on Morning Flowers complies with relevant laws and codes. We will not be liable for any error or inaccuracy in advertising and sponsorship material.

We use third-party web beacons from different search engines to help analyse where visitors go and what they do while visiting our website. There are also may use anonymous information about your visits to this and other websites to improve its products and services and provide advertisements about goods and services of interest to you.

 

  How Morning Flowers Use Cookies
A cookie is a small text file that transmitted from our server to your browser. This data is stored on your hard drive and is returned to our server every time you access individual pages on our site.

Cookies are commonly used to remember a user’s information as they use the site or if they leave the site and then return. They make using websites more accessible and faster and will do things such as remembering the contents of your basket if you leave the site, saving your login details and saving your address.

We use three types of cookies on this site. These can be split into:

Session cookies – These are deleted after each visit.

Persistent cookies – These are used to remember login details, address details and basket details.

Third-party cookies – These are used by our partners to measure site visitors (e.g. Google Analytics)

 

Which Cookies Are Used By Morning Flowers
Cookies used by us:

Basket- This stores the id. of the basket you are putting your products.
Login – This allows us to store your login session id. Once you log in so that you don’t have to login on every page.


Cookies used by our partners:
Google Analytics – Google Analytics is a tool that allows us to track visitors and how our site is operating.

All personal information collected is anonymised, so neither Google nor Morning Flowers can use your details for any marketing purposes. We use this for seeing which products and pages are the most popular.
E-mail Tracking – From time to time, we send out marketing e-mails to users who have opted into our mailing list. These e-mails have cookies that allow us to track how many visitors clicked on a link in the e-mail and how much revenue each e-mail generates.
Affiliate Cookies – We are registered with a number of affiliate sites (e.g. Quidco). These require us to use cookies to tell us which site you came from so that any visits/sales that are the result of one of these sites are correctly attributed to those sites. Your personal details are not stored.
If you have any questions, you can e-mail us at support@morningflowers.com. See our contact us page for more information.

You can opt-out here. Please note that you will be unable to use the site if you do opt-out.

 

Accessibility

Morning Flowers Ltd aims to offer you the best service possible, including ensuring that product descriptions and prices are correct at the time relevant information was entered onto the website. Morning Flowers Ltd makes no promise that the services at Morning Flowers will meet your requirements or be compatible with your equipment, software or telecommunications. Morning Flowers Ltd cannot guarantee that the service will be fault-free. If a fault occurs in the service, you should report it to our Customer Care team by e-mailing info@morningflowers.com or calling 020 8579 2982, and we will attempt to correct the fault as soon as we reasonably can.

Your access to Morning Flowers site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Morning Flowers Ltd will attempt to restore the service as soon as it reasonably can.

Morning Flower shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the products and services and/or any page of this website.

 

Website Security

Morning Flowers uses state of the art security technology to protect our customers when shopping online. Credit card information is encrypted so that transactions between us are private and protected as information is exchanged over the internet. All orders must be placed through browsers that accept Secure Socket Layer (SSL) technology.

Morning Flowers operates the highest standard of encryption available for online trading certified by VeriSign. Your payment details are held in an encrypted format until we process your order. All Morning Flowers orders are processed on computers that are not connected to the internet, so it is virtually impossible for unauthorised parties to read any information that you send us.

 

Privacy and Promotions

We may from time to time make our mailing list available to carefully selected companies which may be of interest to you. If you would prefer not to receive such mailings, please e-mail us at support@morningflowers.com confirming that you wish to be removed from this service. Telephone orders: If you do not wish your details to be passed on to other reputable companies for marketing purposes, please state this to your customer service representative.

When you place an order with us, we will add your address to our mailing list and your e-mail address to the subscription for our newsletter, updates and e-mail promotions. We collect personal information to provide you with efficient customer service. If you would prefer not to receive any further information from Morning Flowers Ltd, then please e-mail support@morningflowers.com and state this clearly in your e-mail.